I can’t say enough about the responsiveness of the customer service provided by Lisa Ruppert. I had placed a question over the weekend using the website and first thing Monday she is on it. She was far above all expectations in resolving my questions promptly so I could place the order. Loved her!

Unfortunately the shipping costs were also far above all expectations and very unreasonable with UPS. There should have been another option using USPS. It’s these kind of costs that drive people away to Amazon.

Dale, we appreciate your feedback. As of now, we are still using a pricing model that does not have the costs of shipping built into the product price and thus packaged as "free shipping". This has worked in the past and enables us to keep total out-the-door costs to a minimum for our customers. You bring up a good point about what customers expect in their shopping experience and we will continue to review our practices regarding shipping.

Updating my previous review on Shipping Costs - Customer Service Lisa was super helpful in looking into shipping costs for my order and was able to find and correct a UPS error and then issue a refund to me - Lisa's support was terrific - Thanks!

You guys are awesome. For you to take the time to make sure I ordered what I needed and call me to let me know I errored was spectacular. Thank you!

Mark, you make us smile with your kind comments! You're too generous

Our first order went smooth and quick! Great communication , responsiveness and product!

Todd, we are so pleased to hear this about your first experience. We'll keep it up so you know what to expect time and again when choosing to do business with Highland. Thank you for your business and your review!

Great Product. Came on time and fast. Would recommend.

Brandon, thank you so much for taking the time to review us! We're happy you were pleased with your product and how fast it got to you!

I opened the “Caution Wormhole Zone” tape this morning and was delighted.
It is just what I was hoping for. Your tape will be shipped with each of my treasurehunt games to families this Christmas, and they are going to LOVE stretching this across their trees, lawns, chimneys, etc. to warn others that a wormhole might open up right there in front of them.

I’m TRULY delighted with your service and your product, and I feel lucky to have found you. Highland is 5 Stars all the way!

Thank you, :]
Chris Harden
Candy Cane Wormhole, LLC

Chris, you are too kind. Thank you for your review! We are pleased to be at your service!

Rating process is a pain

Terry, we are thankful for your insight into our rating process. We'll definitely take a look into it and see how it can be improved. If you are willing, we'd love to have you give us a hand with it! Please give us a call or an email with your suggestions and we'll put them into place!

highly recommend high quality product in a quick and timely manner definitely gained a lifelong customer

Thank you so much for your feedback and thank you even more for your generosity! You honor us, but it is our privelige to serve you! We are pleased that you are satisfied with our work and we'll use your comments as continued inspiration. Thank you for choosing Highland!

I didn't think it would be so easy to order barricade tape for an event I was hosting. It took five minutes and they shipped my order the same week

After speaking to everyone, I settled on these guys because they had the shortest lead time... less than 7 days! Also very friendly and very responsive to my needs.

Thank you so much, Frank! We'll keep up the good work!