FAQs

What Can I Customize?

The bottom line is we can print almost anything.

We have so many amazing design capabilities that many people do not know just how customized and specialized a product we can make for them.

This space is intended to answer the most common and the most uncommon questions we receive about what is possible.

We welcome any questions and we are happy to post them here on this page for the benefit of all.  You might even see your question here!

What is the difference between barricade tape and flagging?

Both products use our same proprietary polyethylene film and are available in all 16 of our color options.  The most important differences when choosing are roll width, roll length, and multi-color printing.

We use the term barricade tape to describe film width that is 2 to 6 inches wide.  Flagging is the narrower of the two with standard widths of 1.5 inches and 1.187 inches.

Requests for custom roll lengths are always welcome, but we use standard roll lengths when customization is not needed.  Barricade tape comes in 500 and 1,000 foot lengths while flagging comes in 300 foot lengths.

Barricade tape can be printed in up to 3 ink colors.  Flagging can be printed in only one ink color.

 

What is your lead time?

Many things can affect the time it takes us to print and ship your order including design complexity, order size, and seasonal demand.

Most orders are printed and shipped in 5 business days or less.  In most cases, we have the flexibility to make schedule adjustments for last-minute or priority orders.  Please give us a call if you have any concerns about delivery date and time and we'll be happy to give you our current lead time.

What is the difference between 2- and 4-mil plastic film?

2-mil film is our medium duty film.  It's appropriate for all-purpose use and resists stretching, tearing, cracking, temperature extremes and fading.  It does not get brittle in extreme cold and does not get soft in extreme heat.  Long term ultraviolet exposure will not fade this film.

4-mil film is our heavy duty film and is even tougher against outdoor extremes.  4-mil is a bit stiffer than our 2-mil plastic and is more appropriate for long spans because its stiffness resists curling, even in high wind.

What is a printing plate?

Printing plates are the custom made tools that transfer ink onto media.  Think of them like rubber stamps.  We charge a fee to cover the cost of making your custom printing plates for your custom order.  This is a one-time fee.  Should they ever become worn, damaged, or lost, we will replace your printing plates at no cost to you.

Your printing plates are kept in our temperature and humidity controlled archive.  We pull them out when you repeat an order.  Repeat orders can be printed and shipped in less time as there is no time required to make the printing plate.

What kind of artwork can I use for my design?

Many people use logos and other graphics on their custom made products.  We require a digital graphic file to make a printing plate.

The simplest and best graphic files to upload are vector art files.  We understand it's not always possible for our customers to upload vector art.  We will always work with what you have and send you a proof of the design before printing.

What is a mil?

A mil is a thousandth of an inch.  It describes the thickness of the plastic film.

At Highland, we use 2-mil, 3-mil, and 4-mil plastics that are manufactured to our rigid specifications in Sparta, Michigan.

Depending on where and how it will be used, it may be more appropriate to use thicker plastic film for your barricade tape or flagging.

Why can't I choose colored inks for my internet order?

Because colored inks require additional considerations, we have chosen to limit the ink colors that are offered to our online customers.  We do not want someone to receive a product that isn't what they expect because of the variables involved in printing colors.

Designs with colored inks can still be ordered by phone or email.

What is special about printing with colored inks?

Colored inks look best when printed on white material.  White is a neutral substrate and does not alter the appearance of colored inks.

Colored ink has a tendency to take on the hue of the substrate, that is, the color of the material being printed.  Blue ink can appear purple when printed on a red substrate! White ink will take on the hue of the substrate as well.  For this reason, our online ordering system is currently limited to black ink only.  However, all colors are available by phone or email order.

How do I repeat an order?

The fastest way to repeat an order is to email us your invoice number from the order you would like repeated.  If desired, we will confirm the product options before printing.

If you don't know the invoice number, we can still look up any or all of your past orders using a company or customer name, date range, product description or any other information you have available.

What is special about printing with white ink?

Similar to the colored ink phenomenon, white ink also has a tendency to take on the hue of the substrate.  White ink may look a bit pink when printed on a red substrate.  White ink may appear gray on a black substrate, and so on.  Click here for examples.