Have a question?

This space is reserved for our valued customers!  Email us your questions and we'll be sure to give a detailed reply and post them here for the benefit of all!

What Can I Customize?

At Highland, you can customize almost anything about your flagging, tags, or barricade tape.  There really is too much to list here on the design capabilities we can offer so it helps us to know a little about your project.  In 37 years, we've done it all, and we can do it for you, too!

We have a tremendous amount of experience on our staff.  Tell us the needs of your event, business, or organization and let us offer our expertise in creating a product that perfectly fits your unique situation.

What can I expect when ordering custom printed products online?

These are the steps you can expect when ordering custom printed items online:

  1. Submit your order using the form on the product page.
  2. Our team will review your design to make sure there are no adverse combinations of the design elements.  We will contact you if there are design changes recommended.
  3. You will receive a finalized design proof for you to review.
  4. After you give us your approval on the final design, we will send you an email confirmation with a secure "Pay Now" link.  You may also log in to your account and pay through the portal.
  5. Once you have completed payment, we will move your order onto the production schedule.

Payment must be completed before your order can be scheduled for production.  If you have not received any of the emails referred to in the steps above, please check your junk or spam email box.  If the emails are still missing, please contact us.

How long will it take to receive my order?

Many things can affect the time it takes us to print and ship your order including design complexity, order size, and seasonal demand.

Most orders are printed and shipped in 5 business days or less.  In most cases, we have the flexibility to make schedule adjustments for last-minute or priority orders.  Please give us a call if you have any concerns about delivery date and time and we'll be happy to give you our current lead time.

What is the difference between barricade tape and flagging?

Both products use our same proprietary polyethylene film and are available in all 16 of our color options.  The most important differences when choosing are roll width, roll length, and multi-color printing.

We use the term barricade tape to describe film width that is 2 to 6 inches wide.  Flagging is the narrower of the two with standard widths of 1.5 inches and 1.187 inches.

Requests for custom roll lengths are always welcome, but we use standard roll lengths when customization is not needed.  Barricade tape comes in 500 and 1,000 foot lengths while flagging comes in 300 foot lengths.

Barricade tape can be printed in up to 3 ink colors.  Flagging can be printed in only one ink color.


Why create a user account?

A user account with Highland makes it easier to do business.  It takes only a moment, it's FREE and secure.

We do not engage in email marketing.  


Having an online user account with us means you can:

  • View your current and past orders
  • Easily pay for your online purchases
  • Save or edit your preferred payment methods
  • Save or edit your billing/shipping addresses
  • Repeat past orders


What is the difference between 2- and 4-mil plastic film?

2-mil film is our medium duty film.  It's appropriate for all-purpose use and resists stretching, tearing, cracking, temperature extremes and fading.  It does not get brittle in extreme cold and does not get soft in extreme heat.  Long term ultraviolet exposure will not fade this film.

4-mil film is our heavy duty film and is even tougher against outdoor extremes.  4-mil is a bit stiffer than our 2-mil plastic and is more appropriate for long spans because its stiffness resists curling, even in high wind.

What is a printing plate?

Printing plates are the custom made tools that transfer ink onto media.  Think of them like rubber stamps.  We charge a fee to cover the cost of making your custom printing plates for your custom order.  This is a one-time fee.  Should they ever become worn, damaged, or lost, we will replace your printing plates at no cost to you.

Your printing plates are kept in our temperature and humidity controlled archive.  We pull them out when you repeat an order.  Repeat orders can be printed and shipped in less time as there is no time required to make the printing plate.

What is a mil?

A mil is a thousandth of an inch.  It describes the thickness of the plastic film.

At Highland, we use 2-mil, 3-mil, and 4-mil plastics that are manufactured to our rigid specifications in Sparta, Michigan.

Depending on where and how it will be used, it may be more appropriate to use thicker plastic film for your barricade tape or flagging.

What is special about printing with colored inks?

Colored inks look best when printed on white material.  White is a neutral substrate and does not alter the appearance of colored inks.

Colored ink has a tendency to take on the hue of the material on which it is being printed.  Blue ink can appear purple when printed on a red substrate! White ink printed against black substrate can appear grayish.  For this reason, we will advise you of any selected design combinations that may require adjustments.

How do I repeat an order?

The fastest way to re-order online is to re-order from your user account page.  You can also email us your invoice number from the order you would like repeated.  If desired, we will confirm the product options before printing.

If you don't know the invoice number, we can still look up any or all of your past orders using a company or customer name, date range, product description or any other information you have available.

What kind of artwork can I use for my design?

The simplest and best graphic files to upload are vector art files.  This is an illustration that shows what it looks like when we zoom in on different file types.  Most graphics pulled from the web are in raster form.



Vector graphic formats that are common include .SVG, .WMF, .EPS,. .PDF, .CDR or .AI.  We understand it's not always possible for our customers to obtain and upload vector art.

We will always work with what you have.  We'll put together a design for you to see before printing.  If you're not happy with the design, we'll rework it until it's just right.

If you would like suggestions or advice on your design, please let us know!  We are at your service!