Ordering customized items
Before we reach the payment part we need your help to complete a couple final steps.
We want to make sure all the right boxes are checked and you're fully confident in the final design details.
1. After submitting a brand new order for a customized item, please monitor your email box for a visual 'proof' or mock-up of your product. You should receive the PDF the same or next business day.
2. After you've reviewed the mock-up, please notify us whether:
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- you'd like to proceed with printing,
or
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- you'd like the design to be re-arranged in any way. The excellent art team at Highland can re-design it according to your preferences.
3. After you give us your final approval on the design, check your email for an order summary which includes a link to our secure checkout page (What does the link look like? See it)
Your order is next in line for the printing press once your payment has been successful!
We'll handle everything else, and in 5 business days or less your custom items will be shipped directly to you!
A note on shipping to Canada
We'll take care of all the shipping documentation so your product reaches you.
However, the Canadian Government may charge and collect taxes on goods shipped from the United States to Canada. Please see this link for more information from the Canadian Government regarding the assessment and collection of import duties and taxes.
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