Privacy Policy
Through your use of our website, we may collect personal information, which is information that identifies you or relates to you as an identifiable individual. We may collect personal information from you directly and automatically as you use our website.
Highland Converting LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
This Privacy Policy describes the information highlandconverting.com (the Website) (“highlandconverting.com”, “Highland”, "HCLLC" “we”, “our”, or “us”) collects and uses as a result of your use of this Website (“Services”) and/or your submission of personal information to us, either directly or through an entity that works with us.
We will describe how we use this information, with whom we share it, and the choices you have in connection with this.
What we collect and store
While you visit our Website, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can estimate shipping costs before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
See full Cookie policy below.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
If you request a password reset, your IP address will be included in the reset email.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Visitor comments may be checked through an automated spam detection service.
Who on our team has access
Members of our team have access to the information you provide us:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide store services to you. These third party providers include:
UPS Shipping Services - Global Shipping & Logistics Services | UPS - United States
US Postal Service - Welcome | USPS
Stripe credit card processing services - https://stripe.com/
Google Analytics - https://analytics.withgoogle.com
Payments
We accept payments through Stripe online payment services. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Comments and Reviews
When visitors leave comments and/or reviews on the Website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
After approval of your comment, your profile picture (Gravatar), if you use one, is visible to the public in the context of your comment.
Media
If you upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included.
Files uploaded for purposes of creating printing plates for products will neither be stored within nor displayed on the Website.
Cookies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
We use cookies to keep track of cart contents while you’re browsing our site.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this Website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our Website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this Website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.